1. Introduction
Agent FOMO ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you use the Agent FOMO platform ("Service"). By accessing or using the Service, you consent to the data practices described in this policy. If you do not agree with these practices, please discontinue use of the Service.
2. Information We Collect
We may collect the following categories of personal information:
- Contact Information: Your WhatsApp phone number and display name as provided through your WhatsApp profile.
- Location Data: Approximate geographic location when voluntarily shared by you, used to provide localized event recommendations.
- Preferences and Interests: Event categories, genres, and other preferences you communicate to the Service.
- Interaction Data: Message history, queries, and engagement patterns within the Service.
- Technical Data: Device information, browser type, IP address, and usage analytics collected automatically when you access the Service via our website.
3. How We Use Your Information
We process your personal information for the following purposes:
- To provide, operate, and maintain the Service, including delivering personalized event recommendations.
- To communicate with you regarding events, updates, notifications, and promotional offers relevant to your interests.
- To analyze usage patterns and improve the quality, functionality, and user experience of the Service.
- To detect, prevent, and address technical issues, fraud, or security threats.
- To comply with applicable legal obligations and enforce our Terms and Conditions.
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Consent: Where you have provided explicit consent for specific processing activities.
- Contractual Necessity: Where processing is necessary to perform the Service you have requested.
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided such interests do not override your fundamental rights and freedoms.
- Legal Obligation: Where processing is required to comply with applicable laws or regulations.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data in the following limited circumstances:
- Service Providers: With trusted third-party vendors who assist in operating the Service (e.g., hosting, analytics), subject to contractual data protection obligations.
- Legal Requirements: When required by law, regulation, legal process, or enforceable governmental request.
- Aggregated Data: We may share anonymized, aggregated statistical data with partners, which cannot be used to identify you personally.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it in accordance with our data retention procedures.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Subject to applicable law, you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data, subject to legal retention obligations.
- Right to Restrict Processing: Request that we limit the processing of your data in certain circumstances.
- Right to Data Portability: Request your data in a structured, commonly used, machine-readable format.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
9. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand usage patterns. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.
10. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take prompt steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Material changes will be communicated through the Service or our website. Your continued use of the Service after publication of the revised policy constitutes acceptance of the updated terms. We encourage you to review this policy periodically.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us via WhatsApp at +972-50-424-4206.